The Opportunity:

We, at Fastr, are looking to hire a motivated, professional and service-minded individual to join our team in the role of a Technical Support Engineer. This role is a great opportunity to work within a flexible and collaborative environment as part of a growing SaaS company. In this role, you will provide technical support for Fastr’s three SaaS platforms, Publicator, Fastr Frontend, & MINIBC. Additionally, you will perform quality assurance tasks by reviewing new releases for any potential issues. Our ideal candidate is a high-energy, high-performing individual with a desire to learn. It is essential you enjoy working with customers and colleagues, be motivated, and have strong technical and communication skills.

Responsibilities

• Respond to customer inquiries and technical problems through phone, email and chat
• Listen and understand customer needs and proactively support finding solutions in a manner that improves overall customer satisfaction
• Provide technical support including troubleshooting issues, fault diagnosis and providing resolution to customer issues within Service Level Agreement (SLA) and targets
• Participate in quality assurance testing by validating new product features and ensuring a consistent user experience.
• Identify software bugs and feature requests and coordinate with relevant team for handling
• Contribute to the development of internal knowledge base and customer solution portal

Here’s What We’re Looking For:

• Bachelor's degree in computer science (or similar) preferred
• Strong technical skills (MySQL, PHP & JavaScript)
• Strong verbal and written communication skills
• Critical thinking, analysis, troubleshooting and problem-solving expertise
• Ability to explain technical issues to technical and nontechnical employees and customers
• Strong understanding of HTML/CSS
• Familiarity with Zendesk
• Experience working on e-commerce platforms.
• Experience with quality assurance testing is a plus

Who We Are:

At Fastr we empower brands to create more engaging, relevant, and dynamic ecommerce experiences. Our Frontend-as-a-Service platform, Fastr Frontend, is the first of its kind built for e- commerce marketers, enabling them to compose digital commerce experiences that engage customers and capture revenue. Combining best-in-class design tools with powerful integration and orchestration capabilities, Fastr Frontend allows business leaders to break free from templates, eliminate development dependencies, and get conversion-driving storefronts to market faster. Fastr Frontend includes Creator Studio, Fastr SaaS solution for bringing static digital content to life through limitless interactive possibilities. And, with robust Professional Services packages from Fastr, businesses can expand their design, development, and integration productivity overnight. Headquartered in Boston with a distributed worldwide team, Fastr powers innovative customer journeys for e-commerce companies of all sizes. Fastr is backed by Akmazo Capital and acquired Be A Part Of & MINIBC in 2022 to support its mission of delivering growth for e-commerce brands.

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different members of the team including the Hiring Manager, Peers, Leadership, and a skills assessment. The People Team will walk you through the steps and be your “go-to” person for any questions.

Fastr is an equal opportunity employer.